A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store
FatCats Mission and Values and the essential responsibilities of the Cashier are listed below in the following key areas:
FatCats Mission Statement:
"We create experiences that bring you back!"
FatCats Values- PRIDE
P – Passionate- "I am enthusiastic"
R - Respect- "I respect myself and others"
I - Integrity- "I do the right thing"
D - Disciplined- "I strive for excellence"
E - Empowered- "I create an exceptional experience for our guests"
Total Customer Satisfaction
Ensures that the facility they are assigned to consistently delivers the highest quality service possible, and that our customer's experience while visiting their location provides total satisfaction.
All activities and decisions are completely focused on and driven by the customer's needs. Models and creates an environment in which the customer is always right.
Demonstrate and ensure consistent customer satisfaction.
Provides regular feedback to their management and team members on areas that need improvement. Ensures that they are using appropriate monitoring tools. Utilizing side work and cleaning charts.
Employees will be trained, motivated, and empowered to deliver total customer satisfaction. Employees demonstrate a high level of service to our customers. Provides training, coaching, and feedback in any areas that are below standard.
Ensures their station is neat, clean, and organized. Makes sure that the use of systems and procedures maintain the company standards.
Proven Process - Mandatory Daily Practice for All Employees
Grounds - build up to the entrance: Clean and Tidy.
Entrance - walking in FatCats: Clean, Clear, and Inviting.
Greeting/Eye contact - within 10 feet of guest entrance: Positive and Professional
Intro/Information Interaction - mindshare (InMoment), CityGro: Engage the customer. Is there a special event/occasion?
Make a Sale - Family Special, Thunder Alley/All Specials
Shoes and Directions to lanes - Bar, Snack Bar, Bathroom etc.: Maintain positive
Customer Check-Inbetween 3rd and 5th frame, check-in on customer experience. Opportunity: 2nd MindShare Prompt with a token incentive.
End of Game - return bowling balls, bowling shoe return, give free arcade and gaming tokens for the kids, and make sure that the customer receives a mindshare card.
Thank the guest and invite them to come back again.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
Assist in floor moves, merchandising, display maintenance and store
Assist in processing and replenishing merchandise and participates in receiving and monitoring floor stock.
Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Communicate Guest requests to management.
Any other duties as assigned by management.
Ability to process information/merchandise through computer system and POS
Ability to communicate with associates and guests.
Ability to read, count and write to accurately complete all documentation.
Ability to freely access all areas of the store including selling floor, stock area,
Ability to operate and use all equipment necessary to run the store.
Ability to climb ladders.
Ability to move or handle merchandise throughout the store generally weighing
Ability to work varied hours/days as business dictates.
Position Type/Expected Hours of Work
This is a part time position.
Days and hours of work vary Monday through Sunday varies
Preferred Education and Experience
Will accept highschoolers and older