Fat Cats
  • Rexburg, ID, USA
  • 7.25
  • Hourly
  • Part Time

Job Description – Cashier

A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store
FatCats Mission and Values and the essential responsibilities of the Cashier are listed below in the following key areas:

FatCats Mission Statement:
"We create experiences that bring you back!"

FatCats Values- PRIDE
P – Passionate- "I am enthusiastic"
R - Respect- "I respect myself and others"
I - Integrity- "I do the right thing"
D - Disciplined- "I strive for excellence"
E - Empowered- "I create an exceptional experience for our guests"

Total Customer Satisfaction

  • Ensures that the facility they are assigned to consistently delivers the highest quality service possible, and that our customer's experience while visiting their location provides total satisfaction.
  • All activities and decisions are completely focused on and driven by the customer's needs. Models and creates an environment in which the customer is always right.
  • Demonstrate and ensure consistent customer satisfaction.
  • Provides regular feedback to their management and team members on areas that need improvement. Ensures that they are using appropriate monitoring tools. Utilizing side work and cleaning charts. 
  • Employees will be trained, motivated, and empowered to deliver total customer satisfaction. Employees demonstrate a high level of service to our customers. Provides training, coaching, and feedback in any areas that are below standard. 
  • Ensures their station is neat, clean, and organized. Makes sure that the use of systems and procedures maintain the company standards. 

Proven Process - Mandatory Daily Practice for All Employees

  • Grounds - build up to the entrance: Clean and Tidy.
  • Entrance - walking in FatCats: Clean, Clear, and Inviting.
  • Greeting/Eye contact - within 10 feet of guest entrance: Positive and Professional 
  • Intro/Information Interaction - mindshare (InMoment), CityGro: Engage the customer. Is there a special event/occasion? 
  • Make a Sale - Family Special, Thunder Alley/All Specials
  • Shoes and Directions to lanes - Bar, Snack Bar, Bathroom etc.: Maintain positive 
  • Customer Check-Inbetween 3rd and 5th frame, check-in on customer experience. Opportunity: 2nd MindShare Prompt with a token incentive.
  • End of Game - return bowling balls, bowling shoe return, give free arcade and gaming tokens for the kids, and make sure that the customer receives a mindshare card.
  • Thank the guest and invite them to come back again.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
  • Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
  • Assist in floor moves, merchandising, display maintenance and store 
  • Assist in processing and replenishing merchandise and participates in receiving and monitoring floor stock. 
  • Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
  • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
  • Communicate Guest requests to management.
  • Any other duties as assigned by management.

Physical Demands

  • Ability to process information/merchandise through computer system and POS 
  • Ability to communicate with associates and guests.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, 
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders.
  • Ability to move or handle merchandise throughout the store generally weighing 
  • Ability to work varied hours/days as business dictates.

Position Type/Expected Hours of Work

This is a part time position.
Hours of work anytime Friday nights and Saturday all day. 

Preferred Education and Experience

A high school diploma or equivalent.

Fat Cats
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